CONDITIONS OF USE
These Conditions of Use apply to Users of the Paterson’s Cake Shop website (“the website”). By using (including making a purchase order) this website, you accept and agree to these Conditions of Use. This website is operated by Paterson’s Cake Shop Pty Ltd (ACN 006 001 681) (“Paterson’s Cake Shop”).
The terms “we”, “our” or “us” refers to Paterson’s Cake Shop and the terms “you” and “your” refers to the User.
Paterson’s Cake Shop reserves the right to change these Conditions of Use at any time. Please check these Conditions of Use at regular intervals for any changes. Your continued use of the website following any change to these Conditions of Use will be deemed acceptance of those changes.
Paterson’s Cake Shop has produced the material on this website in good faith. However Paterson’s Cake Shop cannot guarantee the accuracy of the material on this website. The material contained herein may contain inadvertent errors and is provided “as is”.
COPYRIGHT
All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Paterson’s Cake Shop or its content suppliers and protected by Australian and international copyright laws.
PRICING
Paterson’s Cake Shop makes every effort to ensure that the prices listed on our website are correct when you purchase. However, in the case of manifest error, if a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Paterson’s Cake Shop advise that prices on this website may vary from prices in our shop locations or from telephone orders. Prices listed on this website refer to website orders only and are valid for website orders only.
Paterson’s Cake Shop reserves the right to vary our prices on this website at any time.
WEBSITE ORDERING
All mandatory fields must be filled in on the ordering form for the order to be valid.
Paterson’s Cake Shop will not deliver outside the delivery zones listed. Paterson’s Cake Shop will not deliver outside the specified delivery days. Whilst every effort will be made to effect deliveries ordered on the website in a timely manner, some orders may take longer to deliver. Paterson’s Cake Shop shall attempt to accommodate your needs where possible. Should you wish to place a special order or make a special request regarding your order, we advise that you should telephone or otherwise speak to us to make an order.
Though Paterson’s Cake Shop may make deliveries to unattended locations by prior arrangement only, any such delivery will be entirely at your risk and Paterson’s Cake Shop shall not be liable for any damage, spoilage or theft. Except by prior arrangement as above, all order deliveries must be delivered to an attended location and if no-one is present to collect a delivery, the delivery-driver will not make the delivery and return the goods to the store where they can be claimed. If a further delivery is to be organized after the initial delivery or subsequent deliveries when again no-one is present to collect delivery , an additional delivery fee will be charged for each occasion.
All Orders via the website shall be final when placed. A confirmatory email is automatically generated and sent once your order has been placed and a binding purchase order is deemed to be in existence upon the confirmatory email being generated and sent even if not received. The confirmatory email shall contain the tax invoice for the order and shall constitute receipt for payment. Should you fail to receive a confirmatory email, please telephone us during opening hours to confirm receipt of order.
Payment is due and shall be made upon ordering. All payments for website orders are by credit cards only. Credit card payments are managed by Westpac and are made subject to Westpac’s terms and conditions.
Paterson’s Cake Shop shall make every effort to fulfil orders made on this website but if due to unforeseen circumstances we cannot fulfil a purchase order, Paterson’s Cake Shop will endeavour to contact you at the earliest opportunity.
Paterson’s Cake Shop may refuse to carry out or deliver any order if payment is stopped or not processed by our bank.
Refund Returns Policy
Claims will not be recognised without the return of goods. All claims for refund will be considered on a case-by-case basis.
Refund of deposits paid will be returned when the order is cancelled prior to the commencement of production. If production has commenced refunds will be considered on a case-by-case basis.
Security Policy
We use 128-bit SSL encryption to protect all data
Export Restrictions
We cannot export any goods outside of Australia. We operate only within Melbourne, Australia. Our product is perishable and therefore not suitable for postage or long distance travel. We only delivery to the suburbs within Melbourne listed;
Click here to view the suburbs
Shipping Methods & Costs
Our Customers can collect their order from any of our 4 stores nominated at time of ordering- no additional cost is applicable
All deliveries are made in our refrigerated trucks/vans, to selected suburbs only.
Guaranteed delivery times can not be given
Click here to view Delivery Fees Structure
Customer Service Policy
In the case of the requested items been unavailable or delays in the delivery of an order, the customer will be advised as soon as we know and every effort to remedy the situation.
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